Training & Support

NIA offers 100% U.S. based technical support and customer service 24 hours a day, 7 days a week. Training and web-based support is available to help you solve minor issues as they arise. NIA strives to educate customers and resellers, on certain technical aspects of the NIASAT platform and most major IP based devices and services.

Contacing NIA Technical Support is easy…

By Phone: (559) 271-5500
By Email: support@getnia.com
Online: Submit a Web Ticket

Testimonials

"It is rare to have the pleasure of working in a partnership with a service that carefully watches out for your (the customer’s) interests." — Brant J., Automation and Communications Specialist, Oil Industry

“Rural Alaska and Internet Connectivity has been a struggle for us to say the least. We have found NIASAT and their customer support a huge help in bridging the gap!” — Norman V., General Manager, Seafood Industry

"NIASAT's service is superior to several other firms we have utilized, in terms of speed and pricing. NIASAT also provides excellent customer and technical support." — Dave M., IT Mgr., Alaskan Government Organization

"NIA’s strategic partnerships with best in class hardware manufacturers and service providers certainly lend itself to the success that we have realized over the years.” — Jon D., IT Director, Mid-Atlantic Retail Chain

"For our money, NIA is not only the best value; they are a necessary function to our daily operations." — Jon D., IT Director, Mid-Atlantic Retail Chain

"Their breadth of knowledge and experience with satellite networking has afforded us a rock solid data communications system for our HQ, warehouses, and retail locations." — Jon D., IT Director, Mid-Atlantic Retail Chain

"Our company contracted NIA for our satellite and networking needs from the day NIA launched their business (in 2004). Since, they have continued to be a strategic partner for us." — Jon D., IT Director, Mid-Atlantic Retail Chain

"An invaluable source of technical support and infrastructure planning, in fact, they designed and built our entire network from the ground up." — Jon D., IT Director, Mid-Atlantic Retail Chain

"Here in remote Alaska, NIASAT provides the critical link we use for communications, training and financial reporting to our partners and government agencies." — Dave M., IT Mgr., Alaskan Government Organization

"In a business that requires us to be absolutely diligent in guarding public safety and environmental concerns 24/7, they (NIA) have provided an essential service.” — Brant J., Automation and Communications Specialist, Oil Industry